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Showing posts from April, 2019

Episode 32 - Danielle Roberts

When people turn 65 in the USA they are eligible for a system called MediCare which many people find difficult to navigate. BabyBoomers helps customers find their way around this minefield much easier and gives them a far better and less scary experience than those using many other companies. When you consider that there are over 10,000 people a day turning 65 it is a very big issue. Danielle setup the company in 2005 with her brother. They do a number of things to make the whole experience far more pleasant rather than just being treated like a number which happens with many insurance companies and as a result they receive a huge amount of referrals and great testimonials. https://boomerbenefits.com https: daniellekroberts.com   Social Media: https://www.facebook.com/BoomerBenefits https://twitter.com/BoomerBenefits http://www.linkedin.com/in/daniellekunkle/ Instagram: @BoomerBenefits https://www.youtube.com/c/BoomerBenefits https://www.pinterest.com/boomerbenefits/ ...

Bryan Williams

Bryan tells some great stories in this episode and gives some real pearls of wisdom on how you can improve the experience your customers receive. His passions are world-class customer service and strong leadership. Bryan has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, leadership effectiveness, employee engagement, and organizational improvement. As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company's online store includes a growing collection of customer service products that are well-suited for your training library. BWEnterprise.net BWLeadershipAcademy.com StrongLeaderInstitute.com Specialties: Service Excellence: Training, Consulting, Auditing, Business Organizational Design and Culture: Baldrige Coaching Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter ...

Dr Brandon Seigel

 Brandon Seigel is the President of Wellness Works Management Partners who support entrepreneurs in the healthcare and education space and have transformed private practices all over the United States. This episode explores the world of health and wellness, including areas such as Functional Medicine, Occupational Therapy and entrepreneurship. Dr Seigel wrote a book called " The Practice Survival Guide " and also has an online course with the same name which helps people setup successful practices. he also has a podcast with the same name.   Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Note: some of the resources above are affiliate links, meaning I get paid a commission (at no extra cost to you) if you use that link to make a purchase. This all helps fund the show costs. Full show notes at: https://tonywinyard.c...

James Nathan

James Nathan helps people build totally referable businesses that are far more profitable and more fun. As well as helping people to network effectively, sell softly and cross-sell regularly with Clients who love you and tell everyone! Topics covered this week "Good service gets people talking about you, great service gets people shouting about you How Jimi Hendrix effected James business Why we shouldn't use "Satisfaction surveys" How Exceeding Expectations can be like teaching a dog to sit Why is working as a waiter in the UK is not seen as a career like it is in France Why 10 year old girls love the shop Lush ♦ Professional Speaker ♦ jamesnathan.com/keynote-speaker/ ♦ Business Development and Sales Training and Business Coaching ♦ www.jamesnathan.com ♦ Recruitment Training ♦ www.recruitingtowin.com For Recruitment Businesses, James also provides recruitment training courses including:   Good to Great – Ultimate Consultant Candidate Sourcing and Man...

Marion Ellis

Marion is a natural leader and brings a unique outlook and approach to the work she does. She is passionate about supporting her industry, the professionals within it and the customers they serve. Marion brings a unique blend of skills, strengths and insights to her many roles and responsibilities within the industry. This unique perspective, combined with her passion for mentoring and creating opportunities for others in her industry to thrive, led to her launching a virtual summit for Women In Surveying in 2018. She also delivers training on well-being and confidence for Lionheart, the charity for RICS professionals. Marion is also Managing Director of BlueBox Partners, a firm of chartered surveyors in the business of providing support, training and resources most relevant to residential surveyors and valuers, whatever stage of their career. With 20 years’ experience in the residential property sector, and having qualified as a chartered surveyor in 2004, she understands the chal...