Tony Winyard

Brad Cote helps health practice owners automate and scale to double revenue, reduce clinical hours and have complete freedom. He is a business coach, gym clinic owner and author.   How he turned a client complaint from someone who would leave due to an issue with service and they ended up turning it around  Building and incorporating an "over-deliver" aspect to your companies core values and have staff strive to achieve this in every interaction. How you can turn a negative into a positive by putting yourself in client shoes having empathy and strategy with the client's best interests above your own. Changing eating habits of clients How they vet clients   Favourite quote: "You need the client, the client doesn't need you when you consider this perspective you'll change the way you operate.”   Article http://bradcote.com/using-poor-customer-service-as-a-marketing-strategy/     www.bradcote.com   www.facebook.com/realbradcote/ ...

Susan Boles is a CFO, a Growth Architect a Data Geek a SaaS Whisperer and an all-around business operations expert.  She takes agencies & consultants from digital duct-tape and WD40 to smoother-than-a-Mercedes-Benz operations using a custom blend of process plus tech plus financial know-how. Systems and automation are her thing and we find out much about them in this weeks episode. Susan's philosophy is finding better ways to manage and run your company. Not just hiring more hands to help juggle the pieces. She says: "Growth is only hard when your business isn't built for it. So let's build something that is." Some items we discuss: Processes! - The client onboarding process. That's where the impressions are set. Results from having a weekend away from work where you do intensive work on a single project, but including time for warm cookies and a spa.   A book Susan recommends: Pia Silva's "Building a Badass Brand"    Favouri...

Every business has a unique identity and conveying that is not easy. Joel Ong helps businesses put that across in creative ways. He founded his company Tape Your Time to help business build relationships and grow through video and story through "Story-Telling Videos" that contribute to the clients Value Chain, and also build Brand by telling their story. Also the host of the Entrepreneurs Tribe Podcast featuring media celebrities, models, thought leaders, 6-9 figure revenue founders, hotel moguls, experts, global speakers etc. In this episode we discuss: World’s First Oil Paintographer How Joel worked with a Croatian Wedding Photographer in Zagreb Life Coaching & Method Acting Teacher Frequently misunderstood issues by prospective customers including Video, Youtube - The true value of video for business (it’s not how long the video is, how many cameras you used on set etc.) Strategic versus tactical & operational decisions His favourite quote is Bruce Le...

Adam Sinkus is an entrepreneur with a background in Call Centres and Digital Marketing. He creates and implements digital marketing strategies, coaches and empowers companies and teams to build marketing systems to achieve their goals. In this episode we find out: How call centres have changed Why he prefers inbound call centres to those selling on cold calls The launch of his consulting firm How AI is affecting digital marketing Facebook advertising & AdWords How he helped a client get a 400% income gain with some SEO tweaks Creating culture based leadership programmes An amazing experience he had with his daughter at a restaurant Links: https://www.linkedin.com/in/adamsinkus https://www.twitter.com/adamsinkus use #AdamBomb on Twitter to find Adam http://www.elevareagency.com Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-th...