Episode 9 - Jim Cerone


Jim Cerone is one of the very best Wedding DJs & MCs on the entire planet. he is known as "The Perfect Host" and is hugely respected around the world in the DJ community.
 
“If you build your business by over delivering, there’s no way you can’t succeed”
Jim Cerone
 
Some areas explored in this episode
Listening with empathy
Emotion
and Jim mentions various books, such as
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World - John R. DiJulius III (Author)
 
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint - Nicholas J. Webb
 
Emotionally Engaged: A Bride’s Guide to Surviving the "Happiest" Time of Her Life - Allison Moir-Smith
 
A testimonial from a recent wedding Jim performed at:
 
"Try to remember or imagine the greatest party you've ever been to and that's exactly what Jim can create as the host of your event! He has the innate ability to connect with people of all ages in such a fun and professional way.”
- Claire, Mother of the Bride
 
Exceeding Expectations Links:

Check out this episode!

Comments

Post a Comment

Popular posts from this blog

Ben Afia

Happy Vs Flourishing episode 7 features Ben Afia, a man who make companies more human - in their culture, brand and communications. We learn bow changing your language, can change how people behave, help everyone connect, not just as employees with professional facades, but as humans. Which results in them being more energised, engaged and feel part of something bigger than themselves. They're confident responding to customers’ changing needs so their companies find it easier to give customers what they promised. Some items discussed: How language is used in a uniform way across corporations The importance of tone of voice The issues that can evolve because of the differences in tone of voice of different generations and different cultures How archeology helps with communication Why some companies are turning away existing customers because of the poor language are using Language is always evolving and how that should be taken into consideration Language rules vs languag...
Read more

Episode 12 - Nicholas Webb

Nicholas Webb is a world-renowned Innovation and Customer Experience (CX) Strategist and a number one Bestselling Author. As an Inventor, Nicholas invented one of the first wearable technologies, and one of the world’s smallest medical implants. He has been awarded over 40 Patents by the US Patent and Trademark Office for a wide range of cutting-edge technologies. Nicholas is the author of "The Innovation Playbook", "The Digital Innovation Playbook" and his number one best-selling book on customer experience entitled, "What Customers Crave". His upcoming book, “The Innovation Mandate”-The Growth Secrets of the Best Organizations in the World is set to publish by Fall 2019. As a Corporate Advisor, he works with some of the top brands to help them lead their market in Enterprise Strategy, Customer Experience (CX) and Innovation. Nicholas was awarded his Doctorate of Humane Letters by Western University of Health Sciences, a Top Southern California Medical Sc...
Read more

Frederika Roberts

Happy Vs Flourishing episode 11 is with Frederika Roberts who has travelled the world speaking at international positive psychology and positive education conferences.  She is a speaker, trainer, lecturer and published author, she supports individuals and organisations to practise, promote and embed wellbeing practices into everyday life and we talk about that in this episode. Topics discussed:   Frederika holds an MSc in Applied Positive Psychology, is European Representative of IPPAed (the Education Division of the International Positive Psychology Association) and is currently undertaking a Doctorate in Education.  Book recommendation: "Love 2.0" by Barbara Fredrickson Favourite quote: "Choose your attitude" - Debra Searle Books: Character Toolkit for Teachers: For Flourishing's Sake: Using Positive Education to Support Character Development and Well-being Recipe for Happiness: Nine Essential Ingredients for a Happy Life Photos of Frederika suppli...
Read more