Tony Winyard

John DiJulius opened a small hairdressing salon in 1993 that treated their customs very differently to the majority in the industry and from there has gone onto becoming one of the world's leading authorities on customer service working with huge corporations such as The Ritz Carlton, Starbucks and Harley Davidson. Check out this episode!

Jay Baer is billed as  The world’s most inspirational marketing and customer service keynote speaker Jay shows you how to use technology as an unfair marketing and customer service advantage. Audiences will rethink their approach to marketing and customer service, helping them gain more customers and keep those they’ve already earned. His recent book Talk Triggers is the perfect book for this podcast because essentially it is all about exceeding your customers expectations and is well worth asking Santa to deliver you a copy. Website:  https://www.jaybaer.com/ Some bonuses on Talk Triggers: https://docs.google.com/document/d/1L4VxLSGWm43suvTU9BeDU-faiAhSQRLwVTCHIFud_Z4/edit   JAY BAER, CPAE Founder,  Convince & Convert Hall of Fame  Keynote Speaker  & Emcee Best-selling author of  6 books Blog  |  Podcast  |  LinkedIn  |  Twitter   Exceeding Expectations Links: Website   Fa...

Nicholas Webb is a world-renowned Innovation and Customer Experience (CX) Strategist and a number one Bestselling Author. As an Inventor, Nicholas invented one of the first wearable technologies, and one of the world’s smallest medical implants. He has been awarded over 40 Patents by the US Patent and Trademark Office for a wide range of cutting-edge technologies. Nicholas is the author of "The Innovation Playbook", "The Digital Innovation Playbook" and his number one best-selling book on customer experience entitled, "What Customers Crave". His upcoming book, “The Innovation Mandate”-The Growth Secrets of the Best Organizations in the World is set to publish by Fall 2019. As a Corporate Advisor, he works with some of the top brands to help them lead their market in Enterprise Strategy, Customer Experience (CX) and Innovation. Nicholas was awarded his Doctorate of Humane Letters by Western University of Health Sciences, a Top Southern California Medical Sc...

Jackie recently appeared on Ted-X stage and we hear more about that. Some of the topics discussed in this episode: Her background is as a recruiter, from which she learnt many lessons  How to offer value in a service not known for that How she delivered a better service to both the candidates and the employer Training people and companies Playing the long game often led to increased dividends in the long run How can you win a prospects business without telling them all that you do so you are able to over deliver? Here is a link to her recent Ted-X Talk Ted-X Talk Do check out the podcast named Hot Butter Business at Hot Butter Business podcast PS. Apologies for some of the background noise heard in this weeks episode which were due to some technical issues. Check out this episode!