Tony Winyard

Mark is the author of eight books, including the bestseller The Fred Factor: How Passion In Your Work and Life Can Turn the Ordinary Into the Extraordinary which has sold more than 1.6 million copies internationally. https://marksanborn.com https://www.facebook.com/marksanbornspeaker https://twitter.com/mark_sanborn https://www.linkedin.com/in/marksanborn https://www.youtube.com/user/markhsanborn   Exceeding Expectations Links: Website   Facebook Group   Twitter   LinkedIn   YouTube   Check out this episode!

Kirk Bowman is the visionary of value! He presents an excellent podcast called The Art Of Value which has the main focus on Value Pricing which is a subject we explore in this episode.   "In order to set a price we need to understand value from the customers perspective, then we can set a price based on the value we're gonna achieve for them. Not on hours but on outcomes."   Some of the areas covered on this episode: Billing by the hour doesn't make sense Why all industries should switch to value pricing Find out what the perception of value is to the customer and base your pricing on that not on cost You have to believe you create value Get full show notes and links at   https://ExceedingExpectations.me/ ee018-kirk-bowman / Check out this episode!

Jane Blackman is a celebrant and helps people to celebrate life, whether that be a wedding, funeral or naming ceremony. The way that she personalises the events she does makes for a far better experience and far more relevant. Are you familiar with what a Celebrant is? Jane explains how they differ to a registrant or priest officiating a wedding ceremony, funeral or Christening. How a celebrant can deliver a far more personalized service for the couple at a wedding Can deliver ceremonies virtually anywhere such as on the beach, in a garden or your favourite  restaurant. Celebrating someone’s life is the direction that Jane aims for at a funeral and is a trend that most people far prefer. Her love for the work she does shines through in what she says and she has won awards for the valuable work she has now done for many years. Instagram: janeblackmancelebrant    https://www.instagram.com/janeblackmancelebrant/   Humanist Weddings & Vow Renewals - ...

The first thing you see on Gerry's site is "Customers are your lifeblood. lose them and you bleed to death" Gerry is known as The Customer Lifeguard. His mission is to save the world from bad customer service and if you have been to many high street stores recently you'll realise just how much work he has on his hands! He helps breathe life into customer service operations and customer experience strategy and ensures their strategy, people and technology are all aligned to provide positive outcomes for their customers and colleagues. Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for huge companies in the UK, Canada, and EMEA. Including the likes of National Express, South Yorkshire Passenger Transport Executive, The Royal Albert Hall, O2, Screwfix, Sage, BSkyB, Bell Canada and TELUS. In this episode we discuss: Good and bad customer experience and talk about some of t...

Alan is a best selling author, international speaker and marketing expert. He also tells a great story and we hear a few in this weeks episode. Including: Spoken in more than 10 countries in 2018, including speaking in Spanish Giving a personalised gift from Etsy after each wedding How listening to customers helped him realise he needed to create audiobooks What do you need 4 Bourbon tasting experience? Bryanna's attitude at McDonalds and why they need more like her London scones How Alan's book "Your attitude for success" had reviews which included people stating “it changed my life” The difference between a Liam Helmsworth donut and a Chris Helmsworth donut Alan's website reviews to help your site perform better https://alanberg.com/ Exceeding Expectations Links: Website Facebook Group Twitter LinkedIn YouTube Check out this episode!